4 replies to this topic

[avalon]

Well I can get in with my username & password.

But the page displayed is somewhat simplified, with mostly minature text.

Clicking on any option results in the login/password screen again. Moving through cpanel utilities prompts for a username/password at every level. Trying Webmail initially displays only a text-based screen, and then I am prompted for the email (dramatis@dramatis.hostcell.net) and a password (which I don't know.)

I thought it was a cookie problem, so I cleared my cookie, still no joy, then tried another browser - Safari, then Chrome, still no difference.

I have seen the problem before, but it cleared itself up without any bother.

Is it a known snag or is it just a module in mid-upgrade?

cpanel name: gremlin

Thanx in anticipation.

[HCN-Northern]

did you use this link? http://cpanel.dramatis.hostcell.net/ for your cpanel
and also try flushing your cache of your browser

[HCN-Northern]

also right at the bottom of the cpanel page, where you have your software etc are options. try "reset all interface settings" and "lite graphic"

[avalon]

That did the trick! I'd been using the (now old) www.hostcell.net/cpanel URL.

Everything, as usual, working smoothly and efficiently.

Thanks for the super response!

Rachel

[HCN-Northern]

no problem. always happy to help